Lane Partners, a fast-growing Toronto-based residential developer, specializes in transforming single-family lots into a low to mid-rise residential properties, offering seamless living experiences for tenants. With a focus on innovation, transparency, and exceptional living experience, Lane Properties partnered with Unify LIV to automate their property management.
On-time rent payments
In-app chat responsiveness
Maintenance requests resolved on time
User adoption within the first month
At a glance
When Unify LIV partnered with Lane Partners, a Toronto-based multi-family real estate developer, the mission was clear: to save money, satisfy tenants, and simplify management, through an automated property management system.
Much of Lane Partners’ operating team’s time was spent on answering common questions, responding to maintenance requests coming in from multiple channels, and tracking and manually following up on monthly rent payments.
By integrating Unify LIV’s cloud-based, AI-powered property management software, Lane Partners not only overcame their operational hurdles but also set a new standard for tenant experience and property management efficiency. This was enabled by LIV’s automated and secure online rent collection, streamlined tenant communication, and automated operational workflows including property maintenance management.
Meeting customers
where they are
Lane Partners recognized key areas where enhancements could drive efficiency and improve the tenant experience:
Streamlining Rent Collection – Traditional processes of collecting post-dated cheques, while effective in the past, presented opportunities for automation to save time and reduce the risk of errors.
Consolidating Tenant Communication – With multiple channels such as phone calls, in-person visits, WhatsApp, and text messages, there was a clear need for a unified system to simplify communication and improve historical tracking, especially for better maintenance management.
Optimizing Maintenance Workflows – By refining maintenance request handling and response times, Lane Partners aimed to further elevate tenant satisfaction and operational excellence.
Offering help where it's needed
Unify LIV took a consulative approach, tailoring solutions to address Lane Partner’s unique needs. The focus was on ensuring a seamless transition to the LIV app, prioitizing features that would create the greatest impact.
The Outcome
- 100% on-time rent payments with automated pre-authorized debit
- 96% of maintenance requests resolved on time, boosting resident satisfaction.
- 98% responsiveness through a unified in-app communication channel.
- 100% user adoption within the first month.
- 87% monthly resident engagement through the app.