Concord Brentwood is a luxury high-rise strata community in Burnaby, BC, developed by Concord Pacific and represented by the Hillside West Strata Council. Comprising two 43-storey towers and 892 units, the property offers premium amenities including a party room, theater, rooftop patio, pet grooming station, EV charging, and visitor parking.
First 60 day results
App adoption
Amenity revenue growth
Visitor parking passes
Digital form submissions
Inquiries resolved within 48h
At a glance
When Unify LIV partnered with Hillside West Concord Brentwood, the mission was clear: simplify operations, improve visibility for council, and make it easier for residents to access services across one of Metro Vancouver’s largest luxury strata communities.
With more than 1,500 residents, two 43-storey towers, and multiple service partners spanning property management, concierge, maintenance, and cleaning, the community was operating through disconnected tools, email inboxes, spreadsheets, QR forms, and manual processes. Resident inquiries, violations, and operational tasks were difficult to track, leaving the strata council without a clear view of building operations and creating unnecessary administrative work for staff and vendors.
By implementing Unify LIV’s centralized property management platform, Hillside West Concord Brentwood unified resident communication, amenity bookings, visitor parking, digital forms, and maintenance workflows in one place. This gave council better oversight, reduced manual coordination, removed unnecessary disputes, and created a more convenient experience for residents, owners, tenants, and on-site teams.
Meeting customers
where they are
Hillside West identified several areas where a more connected resident and operations experience could reduce administrative burden and improve service across the community:
Centralizing resident communication – With inquiries, updates, and follow-ups moving through email inboxes, manual forms, and disconnected tools, the strata council and on-site teams needed one place to communicate with residents and maintain a clear record of every interaction.
Bringing building operations into one system – Operational tasks were being managed across spreadsheets, QR forms, paper-based processes, and single-purpose portals that did not connect. A unified platform was needed to improve visibility for council, reduce manual coordination between teams, and give staff a reliable system of record across the building.
Making everyday resident workflows easier – Residents needed a simpler way to book amenities, issue visitor parking permits, submit forms, and request service without relying on concierge payments, back-and-forth emails, or manual processes.
Improving oversight across multiple teams and vendors – With property management, concierge staff, maintenance teams, and cleaning vendors all involved in day-to-day operations, the community needed better tracking of requests, violations, and follow-ups to reduce disputes and improve accountability.
Driving efficiency with automation
Unify LIV took a consultative approach, prioritizing the features that would improve visibility for council, reduce manual coordination across teams, and make day-to-day building operations easier to manage. The focus was on replacing disconnected tools and giving residents, council members, and on-site teams one shared system for communication, oversight, and action.
The Outcome
- 91% adoption within the first week of launch.
- 87% of residents actively using the app each month.
- 200% growth in amenity bookings and revenue.
- 94% of incidents submitted with supporting photo evidence.
- 1,500+ visitor parking permits processed monthly with full closure.
- 40 hours of administrative work saved each month through automation.